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COVID-19 Policies & Protocols

Rose Valley Veterinary Hospital takes both our client and staffs health seriously. In order to best accommodate the ongoing pandemic and ever changing BC Health guidelines we are currently performing most of our appointments via Telemedicine. When you arrive at our clinic please call to check-in with our team and one of our amazing client care specialists will meet you outside to go over the patient intake with you. Your precious furry baby will be brought into our clinic to be seen by one of our Animal Health Team and the Veterinarian. Once we have completed our exam the Veterinarian will call you to discuss next steps to ensure your animals health and wellness.

If you feel it necessary to join your pet for the examination and meet with the Veterinarian directly please ask when booking the appointment, for in person appointments please expect longer wait times as we are limited to how many clients can be in the building and Covid-19 cleaning protocols take additional time in between appointments.

All clients are asked to wear a mask while in the building regardless of medical exemptions as we have a number of immunocompromised staff and it is our duty to ensure their health and wellness based on current BC Health Mandates as well as WorkSafeBC guidelines.

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